Last week we discussed how to determine what your customers are looking for in their shopping experience. Today we will talk about the concept of ‘consistency’ and how this concept can take your customer service to the next level.
Consistency is key to great customer service.
Here are three ways to develop consistency:
Avoid offering too many customer service options.
It’s easy to get caught up in giving customers what they want and straying from your original vision. Instead, stay true to your vision and offer one or two solid customer service techniques to set you apart from competition.
Fine tuning current systems before adding anything new to the mix is important. There’s nothing worse than launching new systems when there’s still kinks in the old ones.
Put solid systems into place
Once you know what you’re going to offer, put a solid system in place that will ensure that you execute it flawlessly every time. This system should consist of the right people with the right roles, responsibilities and technology to guarantee a positive experience every time. Emphasis must be placed on the end result, which ultimately is customer satisfaction.
Good training is key
Once your systems are in place it is important that your staff are trained how to use them properly and efficiently. This helps them to deliver the results your customers are looking for.
I hope this has given you an insight into what you need to do to ensure your business has a quality customer service system in place. If you need help, try our GUIDED TOUR and gain access to a wealth of resources, tools and coaching.